MAHANAGAR TELEPHONE NIGAM LIMITED

LAXMI NAGAR EXCHANGE REPORT ON THE COMPUTER SECTION OF M.T.N.L.

MAHANAGAR TELEPHONE NIGAM LIMITED

Established on 1/4/1986

Mahanagar Telephone Nigam Limited is premier organization of the Government of India under the Ministry of Communications. The organization plays a very important role in providing the subscribers a number of services some of which are listed below Basic Telephone Services Mobile Services Internet I.S.D.N(Integrated Services Digital Network) P.S.D.N(Packet Switched Data Network) Local Leased Line Speech & Data Services

Introduction
The computer section of MTNL consists of various servers which are used for providing the various services. CUSTOMER SERVICES AND MANAGEMENT SYSTEM CSMS SERVER FINANCIAL MANAGEMENT SERVICES SERVER

FMS

Server

PRS

INTERACTIVE VOICE RESPONCE SERVICE-FAULT REPAIRING SERVICE SERVER

IVRSFRS

PAYMENT REMINDER SERVICE SERVER

C.S.M.S server (the ES 40 ALPHA server )

C.S.M.S. stands for Customer Services Management system. As the name indicates, this server basically deals with the various services provided by the M.T.N.L. to its subscribers. The memory of a C.S.M.S. server is RAID.RAID is an acronym of Redundant array of inexpensive disks. RAID works as a hard disk and stores the relative information. The chief purpose of using a RAID is that a disk array combines the capabilities of a large number of small, inexpensive disk drives to exceed the performance of a single large disk drive

C.S.M.S

Preconnection work

Billing work

Post connection work

Pre connection work

Pre connection works basically deals with the work related with the registration of a new telephone connection.

Process of taking new connections

Subscriber submits his filled form O.B is generated which is having some specific number. Now O.B is received by the outdoor section J.T.O for filling and installation of the telephone. Now J.T.O sends the installing information to the record section Now after opening of the new telephone number, record section feeds this information into the C.S.M.S. server for the purpose of initial meter reading of the telephone and for the maintenance of the bills

Billing work
Billing works refers to the work and the services related to the period after the installation of the telephone and related to the billing process.

Procedure adopted
Billing section receives fortnightly meter reading of the telephone number. Then billing is processed. Bill printing is done These bills are sent to the subscriber. Subscriber deposits the bill at the counter. Entries are made in the system. Data reaches and is maintained in the server

Post connection works

Post connection works refers to the work and the services related to the period after the installation of the telephone.

Procedure adopted
1.Shifting of telephone 2.Disconnection of telephone 3.Change of address 4.Change of name 5.STD & ISD facilities 6.CLI facilities

These are the various services provided by the C.S.M.S. server to the subscribers of M.T.N.L.

F.M.S. server
F.M.S. stands for Financial Management Services. As the name indicates, the chief function of this server is to deal with the financial aspects relating to the various employees as well as the exchange.

F.M.S server
1)Employees salaries. (2)Incentives or Perks. (3)Overtime. (4)Placement. (5)Promotion. (6)Transfer. (7)Maintaining the important dates such as date of joining, date of retirement. (8)Purchasing of new equipment's. (9)Payment of bills. (10)Loans.

Both CSMS and FMS servers share a common secondary storage system which is in RAID-5 configuration in addition to there own secondary storage. Both the servers are connected to each other so that in case of failure of either of these servers, the second one takes over the first one

Payment Reminder Service Server

Payment Reminder Server serves the basic purpose of reminding the subscribers of their outstanding bills.
This server is connected to the C.S.M.S. server of the M.T.N.L.. The server obtains the data of the non payment or outstanding bills subscribers from the C.S.M.S. server database. Thereafter the server calls the particular numbers and reminds the subscribers of there outstanding bills. If the server, however, fails to call the number after trying two times, the process of calling that number stops and the server proceeds to the next number.

WORKING OF PRS SERVER

CSMS SERVER
1660

SUBSCRIBER
STATUS
PAYMENT REMINDING CALL

PRS SERVER

IVRS SERVER
IVRS is interactive voice response system.

Thank you